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Engineering · Data Analytics · Data Science
Introducing the SOP-driven LLM agent frameworks
The SOP-driven Large Language Model (LLM) agent framework, revolutionises enterprise AI by integrating Standard Operating Procedures (SOPs) to ensure reliable execution and boost productivity. Achieving over 99.8% accuracy, it offers versatile automation tools and app development, making AI solutions 10 times faster. The framework addresses LLM challenges by structuring SOPs as a tree, enabling intuitive workflow creation. The framework aims to transform enterprise operations and explore industry applications. -
Engineering
Evaluating performance impact of removing Redis-cache from a Scylla-backed service
At Grab, we recently reevaluated a setup that combined Scylla with an external Redis cache. We decided to remove Redis and adjusted our Scylla configurations and strategies accordingly. This change helped reduce latency spikes while significantly lowering the overall cost. In this article, we explore the process, the challenges we faced, and the solutions we implemented to create a more efficient and cost-effective setup. -
Engineering
Facilitating Docs-as-Code implementation for users unfamiliar with Markdown
In this article, we'll discuss how we've streamlined the Docs-as-Code process for technical contributors, specifically engineers, who are already familiar with GitLab but might face challenges with Markdown. Discover how we plan to improve the workflow for non-engineering teams contributing to service and standalone documentation. -
Engineering · Data Analytics
Improving Hugo stability and addressing oncall challenges through automation
Managing 4,000+ data pipelines demanded a smarter approach to stability. We built a comprehensive automation solution that enhances Hugo's monitoring capabilities, streamlines issue diagnosis, and significantly reduces on-call workload. Explore our architecture, implementation, and the impact of automated healing features. -
Engineering · Data Analytics
Building a Spark observability product with StarRocks: Real-time and historical performance analysis
Discover how Grab revolutionised its Spark observability with StarRocks! We transformed our monitoring capabilities by moving from a fragmented system to a unified, high-performance platform. Learn about our journey from the initial Iris tool to a robust solution that tackles limitations with real-time and historical data analysis, all powered by StarRocks. Explore the architecture, data model, and advanced analytics that enable us to provide deeper insights and recommendations for optimising Spark jobs at Grab. -
Engineering
TechDocs at Grab: Cultivating a culture of quality documentation
Discover the steps taken in building a strong documentation culture that produces high-quality content, while making the tools easy to use for everyone involved in Grab. -
Engineering · Data Science
Grab AI Gateway: Connecting Grabbers to multiple GenAI providers
GenAI has become integral to innovation, powering the next generation of AI enabled applications. With easy integration with multiple AI providers, it brings cutting edge technology to every user. This article explores why we need GenAI Gateway, how it works, what are the user benefits, and the challenges faced in GenAI in this article.

Streamlining RiskOps with the SOP agent framework
Discover how the SOP-driven Large Language Model (LLM) agent framework is revolutionising Risk Operations (RiskOps) by automating Account Takeover (ATO) investigations. Explore the potential of this transformative tool to unlock unprecedented levels of productivity and innovation across industries.




